Refunds & Returns Policy
If you are reading this it’s likely that you ordered product from us and for that we owe you a big Thank You! Nothing gives us more satisfaction than a happy, growing Treeline Tribe. That’s why we promise to do our best to deliver both great product and a great customer experience to every one of you. You can be confident that if there are any hiccups along the way, we are committed to make things right. And, we’re going to make your return experience is as easy and pleasant as your purchase experience! That said, here are some things you might want to know:
You can return any product within 30 days of purchase and you’ll get a full refund or exchange credit.
Contact us at [email protected] to let us know you’ll be returning product. Your email needs to include your name, the product you are returning, the purchase date and whether you would prefer a refund or an exchange credit.
When we receive the returned product we will issue your refund or credit.
We’re always trying to improve our products and our process. So, if you’re comfortable sharing the reason for the return in your email, it could help us do a better job serving you and our other customers. If you’d rather not share it, that’s ok too.